Returns & Refunds

The short version

Our satisfaction guarantee covers one unit from your first purchase of each product, once per customer, opened or not, with no need to send it back. We refund the amount you actually paid for that unit. Other unopened products can be returned within 30 days of delivery. Original shipping charges are excluded unless we made an error.

First-purchase satisfaction guarantee

If the product isn't for you, including if you dislike the taste or don't notice a benefit, we'll refund one jar or pouch from your first purchase of that product. Opened and used products are covered. You don't need to prove that it didn't work, finish the product, or buy another unit. Request your refund at any time within these windows, counted from delivery:

• Balance: 30 days from delivery
• Ease: 60 days from delivery
• Nourish: 60 days from delivery
• Bloom: 90 days from delivery

The guarantee covers one unit, once per customer, per product. If your first order had more than one of the same product, any unopened extras can be returned under the unopened terms below. Units bought on repeat orders are outside the satisfaction guarantee. Reordering does not cancel the remaining guarantee window on your eligible first unit.

Bloom's 90-day window covers the first jar only. Each jar is a 30-day supply at the label directions; you do not need to take it for 90 days or reorder to request a refund. The windows above are refund deadlines, not promises of results by a particular date.

How much we refund

We refund the amount actually paid for the eligible unit after any discounts, including launch offers. Original shipping charges are refunded when the issue is our error; otherwise they are excluded.

Unopened products

If a product is unopened, with its safety seal intact, and in its original packaging, we refund the amount you actually paid if you ask within 30 days of delivery. You cover return shipping unless the return is our error. Returned products are never resold.

What we can't accept

• Requests made after the window for that product has closed
• Products bought from a retailer other than this site — contact them instead
• Gift cards and any item marked final sale at the time of purchase
• Products damaged by misuse, improper storage, or repackaging

Damaged, defective, or incorrect orders

These are our problem, not yours. Email a photo of what you received within 7 days of delivery and we'll send a replacement or issue a full refund — your choice — with no return shipping required.

How to start a return

1. Email hello@aroviaherbs.com with your order number and which items are involved. You can include a short reason to help us improve; proof of a lack of results is not required.
2. We check your order and any previous guarantee refund for that product, and reply within one business day to confirm eligibility. Satisfaction-guarantee refunds do not require a return. For other unopened returns, we provide an authorization, shipping label and address.
3. If a physical return is needed, send the parcel back within 14 days of receiving the authorization. Please keep your tracking number.

Returns sent back without an authorization can't be matched to an order and may not be refundable.

Refund timing

Once we confirm eligibility for a satisfaction-guarantee refund, or receive and inspect an unopened return, we issue the refund to the original payment method within 3 business days. Your bank or card issuer typically takes a further 5–10 business days to post it. That second delay is outside our control.

Original shipping charges are refunded only when the return is the result of our error.

Exchanges

The fastest route is a refund on the original item and a fresh order for the one you want, so you aren't waiting on a return to clear. We're happy to coordinate either way.

Cancellations

Orders can be cancelled any time before dispatch — usually a window of one to two business days. Email us as soon as possible. Once a parcel has shipped, it falls under the return process above.

Questions

Write to hello@aroviaherbs.com or use our contact form. See also our shipping policy.