Shipping Policy

Processing time

Orders are picked and packed from our facility in Florida within 1–2 business days of being placed. Orders received after 12:00pm PT on a Friday, or on a weekend or US holiday, begin processing the next business day.

During product launches and seasonal peaks, processing can extend to 3 business days. If we expect a delay beyond that, we email you before your order ships.

Delivery estimates

Estimates below are counted from dispatch, not from the moment you order. Add processing time to get the full door-to-door window.

• Standard (US): 3–7 business days
• Expedited (US): 2–3 business days
• International: 7–21 business days, depending on destination and customs

Carriers do not guarantee transit times, and neither do we. These are estimates based on typical performance, not commitments.

Shipping rates

Shipping is calculated at checkout from destination and parcel weight. When a free-shipping promotion is running it is applied automatically at checkout — no code needed.

Tracking

You'll receive a shipping confirmation with a tracking number as soon as your parcel is scanned by the carrier. Tracking can take up to 24 hours to show movement — that gap is normal and does not mean the parcel is lost.

Address accuracy

We ship to the address entered at checkout. Please double-check it before confirming. If you spot an error, email us at hello@aroviaherbs.com immediately — we can usually correct an address before dispatch, but not after. Parcels returned to us because of an undeliverable address can be reshipped at your cost or refunded less the original shipping charge.

Lost, delayed, or damaged parcels

If tracking has shown no movement for 7 business days (US) or 30 calendar days (international), contact us and we will open a carrier investigation. If your order arrives damaged, send us a photo of the parcel and contents within 7 days of delivery and we will replace it at no charge.

Parcels marked delivered by the carrier but not found are the carrier's responsibility. We will help you file a claim, and we handle genuine cases case by case rather than by blanket rule.

International orders, duties, and taxes

Import duties, taxes, and customs fees are not included in our prices or shipping charges, and are the responsibility of the recipient. Customs authorities may hold or refuse herbal supplement shipments — please check your country's import rules before ordering. We cannot refund orders seized or destroyed by customs.

Questions

Anything unclear, write to hello@aroviaherbs.com or use our contact form. See also our returns and refunds policy.